Manage funders and partners more effectively (G)

We intend to:

• Improve the management of relationships with key funders and other stakeholders more effectively, by providing a single central record that holds information on all University interactions.

We plan to deliver:

• Work to gather researcher’s requirements for an effective Customer Relationship Management (CRM) system
• Align with wider work in the University that is already happening in this domain (eg the Research and Business Engagement CRM plan)
• Integrate the CRM with other UOM systems, such as Pure and Oracle Financials when the plan allows.
• Provide training for wider usage of the CRM system as required by developed plans.

The benefits:

• Improved external relationship management and engagement
• Enhanced productivity
• Improved talent management of academics
• Enhanced research networking

Timeline:

• 2021 – 2023